ManyChat customer support team is amazing.
The problem is establishing communication can be challenging. But once you get in contact with one of support staff, they will go all out to help you.
It’s important to know all of your options for making progress with ManyChat support.
This article covers the best strategies for getting the help you need.
Contacting ManyChat support
If you’re having a technical issue and looking to contact support, the best way is to submit support ticket at manychat.com/support.
Or from ManyChat backend, you can click on “Help” and “Submit Ticket”.
Then you need to specify what issues you are having. Fill in as much detail as possible so they can best serve you.
If you have a feature request, you can submit them at manychat.com/support/request
What are my options?
When you have technical issues, the first thing that I would recommend you do is to use the “Refresh Permissions” button.
For some unexplained reasons, this magical button can solve a lot of issues.
There are other options to get help.
ManyChat has compiled an extensive knowledge base.
You can get help from community of helpful ManyChat users
Free video course is available so you can follow along as you build your chatbot.
Search for solution in the extensive knowledge base
I find the knowledge base useful when you’re looking about how to use a certain tool or feature. It gives step by step instructions with screenshots that you can easily follow along.
Everything from basics to advanced and frequently asked questions is covered here.
Ask members of the community
If you’re not a member yet, you can join the official Facebook group.
Although it’s not a place to get help from the support team, you can get help from helpful ManyChat users.
It is also a great place to share ideas and contribute to the community.
Free video course
If you’re new messenger chatbots or you’re an advanced marketer looking for new ideas, ManyChat has a free course available.
It is taught by Dan Gamito and Molly Pittman who are excellent teachers.
There are over 40 videos.
The purpose of the course is to educate the market on this new, exciting communication channel while also showing you how to generate business results through messenger.
You will learn:
1. Best practices for messenger marketing
2. Out of the box strategies
3. Messenger blueprints that detail specific strategies you can implement in ManyChat. If you want more webinar sign ups, foot traffic to your store, or to monetize existing customers… there are blueprints for all that!
Regardless of your experience level, there is something to learn.
And the best part:
It is constantly updated with the new features.
As we covered above, there are several ways to get support.